IT Customer Field Engineer Nov 2020 – Present

NCR, Vancouver, BC

• Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory—with the goal of keeping our customers completely assured and satisfied.
• Maintain, troubleshoot, repair, upgrade and administer locak area networks (LANs), wide area networks (WANs), servers, computer workstationa, ATM, connections to the internet and peripheral equipment
• Server, PC, Printer, ATM installation, troubleshooting, maintenance, upgrade and break-fix support
• Troubleshoot, repair and/or replace hardware and network cable and connectivity issues.
• Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
• Install various types of network infrastructure equipment in the Rack (i.e.: switches, routers, modems, wireless access points).
• Unleash your manual skills on products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks, and item processing sorters. We’re talking Ethernet, Token-Ring, StarLAN, NetBIOS, X.25—the whole gamut
• Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). You’ll surely always be on the lookout for preventative measures you can take to correct any and all technical problems before they happen
• Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up, your job is to respond them by either handling them, or by pulling in the proper associate, team member, or territory manager who can
• Capture customer information so that we can complete any invoicing, as well as stay in contact to ensure we’re providing the best possible service.

Inventory Manager May 2019 – Mar 2020

WIS International, Vancouver, BC

• Responsible for planning, installing, programming, troubleshooting inventory Access points and all Wi-Fi devices
• Managing all system and inventory crew members during counting
• Establish and maintain effective business relationships with internal and external customers at various levels
• Recommend or implement actions to address performance metrics and achieve targets for profitability, productivity and efficiency.
• Implement and promote a safe working environment.
• Have the flexibility to work a varied schedule and travel to our customers’ locations.

Store Manager May 2019 – Mar 2020

A&W Vancouver, BC

• Planned, organized and directed the operation of restaurant
• Oversaw all aspects of restaurant profitability including inventory, labour and waste control
• Handled ordering, invoice processing, scheduling and time management
• Able to handle and resolve potential guest concern with professionalism and care
• Maintained and demonstrated professional work ethics, moral integrity and positive attitude

IT Lab Assistant Jan 2016 – Dec 2017

Vancouver Island University IT Help Desk, Nanaimo, BC

• Instructed students and faculty on how to operate various electronic devices and software as well as informed them of network status, available software, and VPN access
• Repaired and upgraded desktop computers, laptops, printers, e-classrooms, and collaboration tools
• Diagnosed technical issues and promptly implemented fixes to student-owned and university devices
• Installed certificates on Windows, Mac, and Linux operating systems in accordance with university's IT security policy
• Improved network security by installing anti-malware tools and configuring TCP/IP settings in accordance with the university's IT protocol

SR IT Customer Field Engineer Nov 2012 – Apr 2014

NCR, Istanbul, Turkey

• Maintain, troubleshoot, repair, upgrade and administer locak area networks (LANs), wide area networks (WANs), servers, computer workstationa, ATM, connections to the internet and peripheral equipment
• Responsible for NCR ATM, PC, Server maintenance and repair support
• Server, PC, Printer, ATM installation, troubleshooting, maintenance, and break-fix support
• Assists the Director of Network & Infrastructure in maintaining basic network operation and provides backup as necessary
• Support Hardware and Software asset management, tracking and auditing for devices not connected to the network and according to Maersk Line global processes
• Install various types of network infrastructure equipment in the Rack (i.e.: switches, routers, modems, wireless access points).
• Provide VIP support to selective customers as per SLA and agreement
• Troubleshoot, repair and/or replace hardware and network cable and connectivity issues.
• Manage and complete incident and move, add, change (MAC) requests and update ticketing system accordingly
• Create, delete and maintain user system accounts and passwords in Active Directory, corporate email system, phone system, and related applications and services

SR IT Customer Field Specialist Jun 1997 – Dec 2012

Kocsistem, Istanbul, Turkey

• Maintain, troubleshoot, repair, upgrade and administer locak area networks (LANs), wide area networks (WANs), servers, computer workstationa, ATM, connections to the internet and peripheral equipment
• Manages and maintains documentation pertaining to servers, systems and network environments. Works to improve and develop new processes
• Creating and maintaining custom Windows images which contains Office and applications needed by the company
• Setup & maintain Windows Deployment Toolkit and Windows Deployment Services server to image machines over the network via PXE boot
• Responsible for NCR ATM, PC, Server maintenance and repair support
• Server, PC, Printer, ATM installation, troubleshooting, maintenance, and break-fix support
• Provides technical assistance to end users on the Local Area Network and remote users connected to the TPNM Network
• Assists the Director of Network & Infrastructure in maintaining basic network operation and provides backup as necessary
• Use tools and applications for monitoring desktop performance and provide performance statistics and reports
• Provide information to Team Members on established policies, procedures, and services provided
• Assist in maintenance and operation of our network and Mac management infrastructure
• Install various types of network infrastructure equipment in the Rack (i.e.: switches, routers, modems, wireless access points).
• Troubleshoot, repair and/or replace hardware and network cable and connectivity issues.

Desktop Support Jun 1993– May 1997

IBM, Istanbul, Turkey

• Troubleshoot, repair, installing, and/or replace hardware and network cable and connectivity issues

Electronic - Coop 1992 - 1995

Universy of Trakya, Edirne, Turkey

Best IT Specialist 1996 - 1997

IBM Turk

Pamukbank Branches Project

Inventory Manager May 2019 – Mar 2020

WIS International, Vancouver, BC

• Scanner Instruction Programming 2019
• Scanner Demo Programming 2019

IT Lab Assistant Jan 2016 – Dec 2017

Vancouver Island University IT Help Desk, Nanaimo, BC

• Installed certificates on Windows, Mac, and Linux operating systems in accordance with university's IT security policy 2017
• Improved network security by installing anti-malware tools and configuring TCP/IP settings in accordance with the university's IT protocol project 2017
• University labs Computers Cable Management Project 2017
• University Web page frequent questions preparetion Project 2016

IT Field Engineer May 2012 – Apr 2014

NCR, Istanbul, Turkey

• Yapi Kredi Bank ATM replacement and installation of WINDOWS project
• Ziraat Bank ATM replacement and installation of WINDOWS project project
• Garanti Bank ATM replacement and installation of WINDOWS project project

IT Field Engineer Jun 1997 – Dec 2012

Kocsistem, Istanbul, Turkey

• Yapi Kredi Bank Branches - Server and Computer installation Windows 7 Deployment project 2011
• Ziraat Bank Branches - Server and Computer installation project 2011
• HSBC Bank Branches - Server installation project 2010
• Yapi Kredi Bank Advocats Department server and computer Windows 7 Deployment project 2009
• Yapi Kredi Bank Leasing Department server and computer Windows 7 Deployment roject 2009
• Yapi Kredi Bank Branches - Server and Computer installation project 2008
• Ford Otokoc Server and Computer installation Windows 7 Deployment project 2008
• Fiat Birmot Server and Computer installation Windows 7 Deployment project 2008
• Yapi Kredi Bank Branches - Server and Computer installation project 1999

Desktop Support Jun 1993– May 1997

IBM, Istanbul, Turkey

• Yapi Kredi Bank Branches Siglo Project- IBM Server and Computer replacement and OS2 Operation System installation 1996
• Pamukbank Branches Maintenance Project- IBM Server and Computer replacement and OS2 Operation System installation 1995